"You have no valid payment options on file."

i keep getting the error message: "You have no valid payment options on file." when i try to download dirt the showdown. yet i have an active gold membership and my creditcard on record. any ideas what could be causing this?

 

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Last updated November 14, 2018 Views 9,543 Applies to:

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You can try downloading the game from the console or from PC (Xbox.com website). If same issue persists, you can try deleting and re-downloading the profile.

In none of the steps have worked, contact Xbox Customer Support o review your account.

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Make sure your credit card has not expired.  That will also cause the error.  Good Luck!

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Please read this article on managing payment options support.xbox.com/.../manage-payment-options-on-xbox-one

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In order to download free games a valid payment method must be provided in order to confirm your billing address. No money will be withdrawn upon purchase though, you just need to add a payment method which TitanFeller FTW has provided you  a link with on how to do so.

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Hi there. 

I'm from Argentina. I have the Xbox Live GOLD Suscription with the credit card saved.

When I try to download the free game that cames with Games With Gold it pops the message: "You have no valid payment options on file.".

With the message appears the option to add a credit card. But only a USA Credit Card.

How can I do it with a Local Credit Card?

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I'm having the same problem with purchasing a game, and have updated my debit card but the problem still persists

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I have a Xbox card and trying to get black ops to but it say no vials payment Xbox please help

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I have a Xbox card and trying to get black ops to but it say no vials payment Xbox please help

don't work for.backwards compatibility titles you needs a valid payment method

Pls don't post multiple times this has been answered 

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I am having this exact same issue. I have a valid up to date credit card on file for my xbox gold live subscription, I am able to purchase and download games, but when I try to buy an avatar outfit or anything related it says I have no valid payment options on file despite my credit card being right there. It makes no sense. Is that a global issue that they need to fix?

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it happened to me too. even with my gold membership and have an active credit ard on some games and buying avatar it was asking that I have no valid payment and asked me to add a payment but when I was trying to add my credit card info the region was fixed on United kingdom and I couldn't change it. 

the customer support was unable to fix the issue and I finally solve it by going to https://live.xbox.com/en-US/accountmigration and update my region to USA and all my credit card information showed up . 


cheers

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