We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Hey there Rustning! Before you call Phone Support, we have a few things for you to try first. Can you visit billing.microsoft.com and confirm that your payment details are correct? Have you also tried on your console? If so and you receive an error message,
what is the exact message displayed? That would help us narrow down the exact issue. Finally, have you tried another payment instrument?
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