"This account is not permitted to download content of this rating."

My younger brother created our xbox live account back in middle school and he is now 17 and I still get this message every time I try to download anything from the marketplace that is rated M or over... HE IS 17 NOW! 

But his age shouldn't matter because I took over the account payments from my parents last year and changed all the account info and I am 19! 

There is no reason I should be recieving this message at all! FIX IT!

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

On Xbox LIVE, you must be 18 to download anything with an M rating.

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Once the age on the account reaches 18 you can promote the account to an adult. But until then you can only purchase M rated content if your parental controls allow it. There are no changes that will allow you to download free M rated demos or trailers though because that is considered advertising and can not be downloaded on a child account.

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In what ways can your parental controls allow this? I haven't seen any.

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You can follow this guide to find where it is, but you would need to change what ratings are allowed on the account.

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i have changed all my setting to allow on the xbox 360 awhile back but when i try to download the new war frame game on xbox one it says I'm not permitted please help

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Hey there RampagingDemon!

Please go ahead and create a new thread if you haven't already.  This way we can provide support that is specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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