"Stay gold: renew now" message from home screen won't go despite renewing

Christmas 2013 my gold account was coming to an end and in the few weeks before it ran out, i got the big green picture of a controller on my home screen telling me to renew now !

When i did renew my gold, i expected that message to be gone and replaced with the usual new features about games and offers etc... instead i am still seeing that green picture telling me to renew when i have many months of gold left.

One explanation i have is that when i was paying for my gold from a gift card, when i pressed enter for the code, the xbox crashed as it was loading up. when i rebooted i was relieved to see that it had indeed registered my 12 months gold but seemed to forget to take away this annoying message from my home screen.

if there is anything i can do to remove it or tell my xbox home screen that it's all ok and i have renewed.  I know it's nothing to important but it's annoying me

 

Question Info


Last updated July 5, 2018 Views 327 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

It's there for me too, but other times I switch my console on and off something new appears, I don't think this is a fault, I think this is just advertising that everyone will see renewed or not

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Im having the same problems as you guys, I renewed also with a pre-paid XBL card & it still says renew now, has stayed the same since xmas.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You could try redownloading the profile, but that message on the dash may be triggered by the fact that your auto-renewal is off.  With auto-renewal off, the system always registers your account as one that is scheduled to cancel.  You could always turn auto-renewal on, which I reckon would make the message disappear.  Then just turn it back off when you get your 30 day advance renewal notice.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

where do you turn the auto-renewal off/on ? i've looked all over

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hmm. I don't get that message and my auto renew is off. It could have to do with me being a member for 6 years lol. Here's a link for a guide on how to turn auto renewal off. I know you want it on , but this will tell you where to go regardless of your preference.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have this exact same problem. The ads on the other tabs change but since Xmas '13, the main box on the Home screen tab has remained the Stay Gold: Renew now one.

Obviously I have renewed. Got 2 years queued up in fact.

I've tried deleting the cache and deleting/recovering my profile but nothing seems to fix this strange issue.

Anyone have any ideas?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Well yesterday (Sunday 2nd March) It was showing the new Titanfall Xbox One bundle. Today however back to "Stay Gold: Renew Now" :(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same here, which makes me think that it's microsofts end and probably something to do with the automatica renewal. Hopefully they will read this and just check my account, see i have 10 months left and take that message off. i can't buy their offers if they keep hiding them from me can i?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

bump

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yeah i also been having the same problem with my xbox one home screen too, when my friend signs into his profile on my xbox one it does'nt show no "Renew Gold" message on his Profiles Home Screen. And which it should show that for him, because does not even have Gold at all. Plus my gold recently expired so i renewed it through that glitched-up ad, and I set it to auto-renew. And that stupid featurd ad still shows up! so auto-renew did'nt fix it! i talked to xbox support and they said it sounds like a Glitch with your profile it-self and not the xbox one. SO I HOPE THEY FIX THAT PROFILE GLITCH SOON!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.