"Sorry, we can't change your Microsoft account right now."

I spent a well-full amount of hours preparing a new, proper working Windows Live ID so I will be able to change my Xbox Live account over to my new Windows Live ID. I made sure I signed in my ID on account.live.com and set up my personal info and everything that needed to be filled in. I worked my way over to the "Change Microsoft ID" on my Xbox, entered my password in for my current linked account, inputted my new Live ID and password correctly. I was prompted to confirm my actions and shown that when I changed my account, if I did, my Microsoft Points will be transferred to my new account. All I had to do was click on "Yes, change". When I had done so, I was now prompted with an Error saying "Sorry, we can't change your Microsoft account right now". It had gave me a link to find more info upon this error, so I logged on my computer, went through the whole page reading why this has happened. I knew that my account has never been changes, and if it has, I'm aware it has been way passes 30 days upon the change to where I could change the account again. I need to know how I can fix this. My Xbox won't let me do anything towards my account. I can access my old email and everything, but doing that has gotten my nothing. Inform me how I can fix this! 

 

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Last updated July 5, 2018 Views 17 Applies to:

Thanks for the help. I will make sure this has all been done properly. If not, I will choose to call. Again, appreciate the help, you guys :)

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To save you some time, I would like to suggest that you go to http://account.live.com and sign in there then click on Edit Security Info.

  • Do you have a cellular phone number listed there?
  • Do you have an alternate email addresse?
  • Is there a Security Question and Secret Answer?

If all three have been completed, then I'd suggest you visit http://support.xbox.com/contact-us?xr=footnav#0:6:3 and click on Request A Call, or

go to http://tinyurl.com/XBLnumbers to find your national support line, dial in and choose Option 2 (although Request A Call is quicker).

 

 

And, just to be certain, you're not trying to change it on the Xbox website, are you? For that option is Well and Truly Borked, has been for months: See

http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/why-cant-i-change-my-microsoft-account-email/6494c1e5-1ef7-43bf-9668-8bb50ecf3e78 and  http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/why-cant-i-change-my-windows-id/f9637192-602b-4b77-9f10-e4b5afdf3ee7

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give support a call at 1 800 4 my xbox

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