"Sorry, something's wrong with your Microsoft account" Code 8015D003

Hello everyone

Today I had to verfify myself to log on to my XBOX LIVE account with my E-Mail and password. But after entering them, there was the error/code mentioned in the title. I found some solutions to exactly this Problem on the support site of XBOX:

I tried deleting the cache and I tried to restore my password. The latter didn't work because after I entered a new password, it said that I have to use one that I didn't use before. I tried two different passwords that I never used before but there was always the same error.

Now, I don't know what to do because as I set my password back I can't delete/re-download my profile so I ran out of options.

I hope you can help me.

Note: The account in question is obviously not the same that i'm writing this post.

Regards

 

Question Info


Last updated July 4, 2018 Views 65 Applies to:

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

  1. Go to Microsoft account. If you forgot your password or it doesn’t work, reset your password.)
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
    Note Repeat this step three times.
  6. When you are prompted to confirm storage device maintenance, select Yes.
  7. Repeat steps 4-6 three times to fully clear the cache.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps: 
    1. Plug the USB drive into your console.
    2. From the Dashboard, go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to. 
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For details, see Download, move, or delete your Xbox LIVE profile.
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It may also be worth checking if you have two step verification enabled.

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majornelson.com/.../using-microsoft-two-factor-authentication-with-your-xbox-live-account

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You can either generate the app password or disable two step verification, that's your choice.

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Hi

I tried setting a new password again and used another one and that worked. With the new pw I could log again onto XBL.

Thanks for your quick response!

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Glad you got it sorted, have fun.

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none of this is working for me ive tried everything i have even reset my password

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i need a seven numbered verification code

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