"New" xbox already has parental password set

I just bought a 360 from Best Buy. I got it home and plugged it up and set up a profile, but when I tried to play a game it says "This content is blocked...enter your family settings pass code...". There's are saved games already on the hard drive, but there are no profiles other than the one I've already made. Is there any way to wipe the hard drive completely clean?
 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hey there! I would suggest calling Phone Support. They will be able to provide you the correct code to reset those parental controls. 

Let us know if you have any other questions.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.