"My Account" is not available?

Hey Community!

Today something really weird happened and I also talked to an Ambassador about it. 
I bought Gold and it didn't really work, I entered something wrong. So, XBOX tells me to go to: "xbox.com/myaccount" and log in. Which I did.
I see my Gamerscore, my unread messages, my Points, Gold Member and "My Account"-Button.
I click on it and get a message:

 "That should not have happened!

You obviously found an error in the system.

date: 06.03.2013 14:47:26
code: 368E66C84C8F8AE
s: 4xl2Kkn2s+5VaNNh/krXDg==
id: 740ec90c-7e5c-4b81-97f2-3454cfb5f68e
req: 33d0e9e8-d875-413a-a064-d09bf77d154e

"
The Ambassador said it seems like Microsoft blocked the Support for me, which doesn't make any sense to me.
Does anyone know how to fix it?

Thank you. 


 

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hiya,

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Are you using IE? IE views the best of Microsofts websites, also can you try clearing your browsers cache please?

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Thanks

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You can also check commerce.microsoft.com

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Hi there,

could you also check http://billing.microsoft.com and verify if all details are correct (address info, payment details) also check the subscription status etc.

Also check this link, if all security proofs are up to date: account.live.com/.../Manage

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