"Clear System Cache" not working/ "Open Tray" Issues

I've been having the "Open Tray" issues recently, most of the time when it does come up I just open and close the tray and it will work. Every once in a while it will say "Play DVD" when I have a game disc, if I press A to play it, it will just hang on a white screen with the 360.

So, when I try to clear the system cache the progress bar will pop up, and then dissapear without filling.  I'm assuming it just fails since It never makes me re-download any game updates or anything like that when I do it.

As far as removing the hard drive, I can't say for certain if that fixes the problem or not since the open tray issue will randomly pop up.

 

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Last updated July 4, 2018 Views 1 Applies to:

Did you try calling support yet? 1-800-4-MY-XBOX?

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Do as An Xbox Dude suggested as what you are describing are the signs of your disc drive failing. It needs to be repaired/replaced and MS can help you with that.

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