"Can't get a Teredo IP address" error despite multiplayer working fine until now

I've been able to connect fine to Xbox Live and multiplayer games since the Xbox One launch. Then all of a sudden tonight I haven't been able to connect to multiplayer games, and when I test multiplayer connectivity in Settings, I get the "Can't get a Teredo IP address" error. The internet connectivity test says "It's all good." I don't have IPv6, UDP port 3544 isn't blocked, and I tried restarting my router and the Xbox One multiple times. NAT type says: Open. Also, I'm connected to my router via an ethernet cable. I'm really at a loss here, especially since everything worked fine until tonight =/

 

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Last updated September 15, 2018 Views 676 Applies to:

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support.xbox.com/.../multiplayer-connection-error-solution

Don't know if you have tried any on that page hope it helps.

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so that link is broken sorry maybe this one will work. support.xbox.com/.../multiplayer-connection-error-solution

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[quote user="PastyFreshness"]I get the "Can't get a Teredo IP address" error. The internet connectivity test says "It's all good." I don't have IPv6, UDP port 3544 isn't blocked, and I tried restarting my router and the Xbox One multiple times[/quote]

Could you tell us what Internet Provider and what exact router model you are using? For example the AVM FritzBox routers actively block Teredo traffic under certain circumstances. So getting to know the router model you use would help us troubleshooting the issue better.

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Check IPv6 settings on your router

You will need to check your router’s confutation UI for an IPv6 settings page, and then look for the following options:

•Allow Teredo tunneling

•Allow IPv6 tunneling

If you see either of these settings in your router’s confutation page, set them to Yes (or Allowed or Enabled).

You should also verify that we that we have not collected any known issues for your device as it pertains to IPv6.

****************************************************************************************************************************************

See if this helps you @ PastyFreshness.

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i have the same problem but my nat is strict i how do i get to the ipv6 settings page

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how do i check my router confutation UI

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I'm also having the same issue with NAT type being strict and getting the Teredo error. Whenever I attempt to join a party chat, it disconnects a few seconds later which I'm assuming is to do with this error.

My ISP is Virgin Media and the router I use is the "Super Hub"

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Me too with a sky hub. Tried everything.

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Please anyone?

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Hey everyone!

So that we can do our best to provide support, please create your own thread.  Be sure to include any details regarding the issue you are experiencing and please list any troubleshooting steps you have already taken.

We will be waiting to hear from you so that we can help get these issues sorted.

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