Quick help needed, with billing query.

Microsoft have debited my paypal account without me ordering anything.

What's the best way to go about resolving this?

I've been trying to find a quick email customer service option but I can't source one.

Thanks

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hi TheVariance - If you'd like to find out what the amount was debited for you can visit http://billing.microsoft.com it shows you a detailed statement of what was charged and what happened. If you believe this was unauthorized please call Microsoft and have them open a case and start an investigation. You can do this by simply going to http://support.xbox.com/ and on the top left make sure the Country that you are in is showing up correctly, and then look at the right where it says "Contact Us", click that and simply scroll down and click e-Mail or Call - you would want to use the Call option since that is a quicker resolution that going back and forth via e-Mail. Hope that helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When it comes to billing issues, phone support are the only ones who can take care of the issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.