Question about the Gamertag swap between MS accounts.

I'd like some clarification or first hand experiences from someone who has done the gamertag swap using this support guide:

http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/switch-gamertag-to-different-microsoft-account

I've contacted Xbox support multiple times and they've told me that this procedure retains my achievements, purchased game & DLC licenses and game save licenses after the transfer, however I feel like they are always misunderstanding my intent when I go to this problem with them...

My issue is this. I have two Microsoft accounts:

MS account 1 & Gamertag A
This account has all my game licenses, game saves, achievements, gamerscore etc. but I don't like the gamertag. The next account is....

MS account 2 & Gamertag B
No purchases have been made on this account, and it has no achievements or saves I care about. The gamertag of this account is nice though and I want to use it.

When I explain this issue to the support, they give me the above link and tell me my achievements and other data WILL be located on MS account 1, with Gamertag B now as my gamertag after the swap.

Sounds simple enough, but I don't understand how this procedure would not simply replace my MS acc 1 achis/save/game license data with that of MS acc 2/Gamertag B. I want to keep my data. All I want is the name. Support never says "no we can't do this", which implies that support document is what I need... But when I read it, all I get out of it is "you will have to use the license data from the gamertag you want to use".

Where are the achi/game license/save/gamerscore data kept anyway? I thought they were locked under the gamer profile/gamertag, but recently support has been saying this is stored in your Microsoft account...

 

Question Info


Last updated July 4, 2018 Views 29 Applies to:
Answer

Yes you can.  Simply follow the directions at this link.

support.xbox.com/.../change-xbox-live-gamertag

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