question about locked accounts

I want to know what would be the reason or reasons why an account would be "locked" when trying to sign into the xbox; it refers people to the website to unlock it, however if its a Microsoft domain (outlook, live, Hotmail) signing in it will be locked also; so escalating the issue is the only way to get it unlocked;  so if the profile hasn't been on any other consoles , my question remains how does it get locked in the first place????

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:
Answer

When you go to sign it it will say that you are locked, please verify your proofs, your security proofs will automatically load to the next screen,  Here it will ask you to choose one of your proofs, if you have more than one. Also, I recommend getting the Google Authenticater app, this app is an added security and is amazing!

If it was locked, it was because your password was entered in wrong, or someone was trying to access your information on an unknown device.

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