I am the mother of the boy on this account .I need to get information on why our console was ban.I spoke with a customer service rep today and he was very helpful.
He has not had a chance to try his gamer tag at someone elses house to see if it still works.He has been away at a tournament all weekend.
I need some kind of explanation incase this is a mistake or my boys did something wrong and they did not know it was a violation.They have played for a couple of years and never had a problem.We cant afford another xbox so I need to know what they did so I can get to the bottom of it. and make sure someone did not hack their account.
Thank you for your time and
Your prompt attention,
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