Question about changing email

I am planning to change my email and when I choose change email it says money will not carry over does that mean I will lose the current funds on my Xbox live account and if I do change it will I keep everything associated  with my account.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

To confirm: you're wanting to change the email address (Microsoft Account) associated with your Xbox Live profile?

In which case, everything remains associated with the Xbox Live profile (purchases, gamerscore, game history, friends, current subscriptions and so on), it's just the underlying MSA (Microsoft Account, the email address) which gets changed.

However, the funds remain on the old MSA so do not get transferred to your new one, so this will no longer be associated with your Xbox Live profile. The funds should remain accessible on the current/old MSA, but do no transfer across along with the Xbox Live profile.

Let us know how you get on and/or you have any further questions.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.