Proofs

Xbox says I need proofs to update security and I cant let them email my account because its an old email address that wont let me sign in and verify.

What am I supposed to do, Im stuck in a loop of needing to verify both my email address by signing in which cant be done and setting up proofs using my email address for xbox?

:/

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hello

If you don’t have access to any of your current proofs for your Microsoft account (for example, if the phone numbers and email addresses associated with your account have all expired or are invalid), see Get help with your Microsoft account security proofs.

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Yes. This is, BTW, a Microsoft Account issue, not an Xbox issue; the Microsoft Account support folk have their own support forum at http://windows.microsoft.com/windows-live/id-help-center

 
 0) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step 1 altogether

 
 1) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

 
  1A) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

 
  1B) If you are prompted to cofirm the email address, please do so.

 
 2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

 
 3) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject  EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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