Promote child account

Hello, I am the parent account for my son's account. He recently turned 18, and should be able to promote his account to full adult status. I have read threads that suggest I find the "promote account" option, but I have not been able to find it either on his account pages or mine. Is there a way that I can promote his account from xbox.com? Thanks.

 

Question Info


Last updated July 5, 2018 Views 5,231 Applies to:

The promote account option should be on his account under Settings/Account. This will only be available if the birth date on the account indicates that the child is 18 years or older. Is it possible that the birth date is incorrect?

support.xbox.com/.../online-safety

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This no longer seems to be available on this page. Where would you go to do this now?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This no longer seems to be available on this page. Where would you go to do this now?

Yoi have to wait till the date of 

For explample  if it is sept 19 this year he turns 18 he will have to wait till sept 19

No sooner no later


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.