promote a child account error

when trying to promote my account to a adult i get a error, the error is 8015102D, iv tried doing all the basic things such as restoring the gamertag , turn the xbox off then on, clearing the system cache

 

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Last updated July 4, 2018 Views 3 Applies to:

I've searched through the net and only found a couple of instances of this code elsewhere.  Once answer suggested trying to add a credit card to promote it and another suggested calling support to find out what the code means as it is a rare one.  Good luck and please post back so we can know what the results were for future reference.

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18004myxbox for technical support

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