Profile reset itself?

Hello, I've been having a problem with my xbox profile. All my achievements have been erased, my rep stars, and all of my profile information. My gamer picture doesn't show up and I can't play any games online. Whenever I load a game, it disconnects from Xbox live and doesn't notify me of the disconnection and when I try to sign in, it says "Your connection to Xbox LIVE has been lost. Please sign in again." I'm also still having tenure problems on top of this. Any help would be greatly appreciated.
 

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Last updated July 5, 2018 Views 3 Applies to:

Try deleting and redownloading your profile:

support.xbox.com/.../profile-move-delete

You might also want to try clearing your cache:

support.xbox.com/.../clear-system-cache

Hopefully this will resolve your problems. Good luck:-)

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I would contact an official support agent by phone, and see if maybe you have had a forced reset due to any modded features. to me that's what it sounds like happened.

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He hasn't been reset for modding as there is no cheater mark on his profile.I'd do what TroHAM has suggested first to see if that resolves the issue.

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