Profile Problems

So this is kind of long. this is not the account with the problem.

So here it is: My first thought was my account was hacked, and im not sure if it was or not. When i made my account, Ace0fSpadez22, i used what i thought was my email. What i did not know was that i missed typed it: i confused it for a moment with another email. However, when i entered the email, and then the password, it worked. I never owned this email i entered. Never. I knew none of the information for it. so I didnt think anything of it. However, about 2 weeks ago, the xbox asked for security proofs. I thought, ok no problem, my brother got them as well, so i was thinking no big deal.(this was on a white xbox-and this xbox has everything i've ever done, and i really would not like to lose all that.) About a week after though, it asked me to sign in again with the email and password. it would not take the password of the email, and i tried to get out of it,(the login screen) but it logged me out. it is then i figured out that i used the wrong email. Well, when i went to login on the second xbox(this ones a slim) we have, it didnt ask me to login with my email and password like on the other xbox. So i tried to fix it, and transfer my gamertag to another email, but then it says error, wrong password, and wants me to login. and i can get out of that with out logging me in. To try, i sent an email to the one i used. Long story short,(and kind of obivously) he wasnt willing to give me the password (which i completely understand) so i can change it, and he says he doesnt have an xbox, so he cant do it. So, for me to get on to the white xbox, i have to turn off wireless, which in itself is a pain, because the connection is sketchy until we get connected, and after that we're fine.


So a few things:

How did it let me use the email?

How can i change it?

Can he change it online?

Or can I?

And if i get him to verify my story, and all its truth, can some one at xbox, or microsoft, or somewhere get the profile transfered that way?

And the clinker: If the previously asked questions are all answered with no, is there any hope?


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey there, OK.  So the email got mis-typed when you made the account, and now the owner of the email account has control of it?  You can indeed change the email associate with the account, but you would need to have it downloaded to the console.  Honestly, at this point, it might be easiest to verify ownership of the account using phone Support.  Please use the call-back option on

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