Profile permissions ?

Hi ,  ive just installed GTA 5 and when i try to join online i get the message " your profile does not have the correct permissions to access xbox live functionality".

Gold membership for 12 months has been purchased and code redeemed.   Any ideas ?    

Thanks, 

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

If this is the profile that you are trying to play online with, it is definitely showing here as a silver (free) membership.  How/where did you redeem your code?  Is it possible that you redeemed it to another profile?

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I have just had the same error while trying to play plantsvzombies. Any ideas how to fix?  It was working perfectly up until about a week ago??

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You're showing as silver as well. If you're supposed to be on a gold subscription, check your account at http://commerce.microsoft.com and see if it was cancelled for some reason. If that is the case, you will need to contact support. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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