Profile Name Problem

Hello. when trying to make my profile "name" to Luis it keeps telling me it is restricted.

My support rep said the following, "Thank you!  I haven't found a reason why it is not allowing the name.  This is very odd indeed!  The Enforcement team makes those policies and filters.  This is something that they need to address.  Unfortunately, they are only available through the forums. Let me see if I can get the correct link for you so there can be a post made (please do not include gamertag or personal information).  The first name should be ok for them to reply stating the reason why it's not being accepted. I would post a new title referencing the Name issue.  It's strange that the service will not accept the name."

 

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Last updated July 5, 2018 Views 0 Applies to:

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The gamertag Luis already exists on the Xbox Live service. As to why it is restricted is unknown to me but either way you will not be able to make this your name on Xbox Live.

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I never said gamertag, i said the name field on the 'edit profile' page

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Sorry, you said profile name so i thought that was what you were speaking about. I have no clue why that would restrict anything for those fields but I am sure they have there reasons. I don't have the answer to this or a solution maybe some one else though.

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The only reasons I can think of that this name would be restricted is racism and/or a total mistake... I've done numerous dictionary searches and nothing remote vulgar or rude has the word Luis in it. I am not sure as to why this name is restricted. Any help from the official enforcement team would be greatly appreciated.

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I apologize for the double post, but it won't allow my friends to use that name either. So far three of my buddies have reported it won't let them use that name.

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If one of you can not use the name then none of us are going to be able to use that name.

Someone from Support on the forums will have to take a look into it.

They will respond today.

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Well I'm busy a lot but I have been kinda watching this today with no reply from the official staff... kinda disappointed.

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Please check you profile Privacy Settings and review the Code of Conduct.

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The name Luis isn't against code of conduct and my settings don't change the outcome of that.

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Hello! I can forward this issue along to our enforcement team for investigation. Once we hear back we can let you know if it should be allowed or not. :)

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