Profile issue

Hi,

last week I reset my xbox and the Profile.

Since then I`m not able to compare games with friends, which is the Situation on my whole friendslist..

Furthermore my xbox welcomes me with my real Name instead of my gamertag and also in the Settings my

real Name is shown, which I don´t like.

How can I correct those two Points?

thanks.

best regards,

d

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello,

The two issues you are describing MIGHT be related.

When you say "reset my profile" - do you mean somehow reverting your profile back to square one?

There's a relatively easy fix to your name sharing problems.

1. Go to Friends.

2. Select My profile.

3. Go to Name Sharing Settings (or Share My Real Name)

4. Here you can select who to share your name with. If you'd like, you can turn the feature off, and then your Xbox should greet you with your gamer tag instead of your real name.

You can also choose who can see your game log.

1. Settings

2. Privacy...

3. Custom

4. See your game and app history.

You can select Everyone, Friends, or Block.

Let me know if this helps solving your issue.

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Thanks  for the answer, but unfortunately it didn´t worked...

in the profile settings I already allowed that everyone can see my achievements,

but I can´t compare games and it looks more like i would be blocked. but I also

asked a few and they didn´t block me.

and the name issue is still there.

with reset I meant erased local profile.15 sec hold button. load online the profile and since then

hallo real name. I blocked real name for all, but I don´t want my xbox to welcome me by name,

which is still the case.

and also in my online account on xbox there is no possibility to change settings...

any other ideas?

thanks in advance.

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