Profile Download/Recovery

Tried downloading my profile after my achievements for Mass Effect 3 disappeared.

Code: 8015190E

I looked it up and and found that a solution is clearing the cache.

 

Tried clearing the cache....still couldn't sign in

Tried downloading profile again....

Code: 80151103

Profile now gone from hard drive.

I get  the feeling that every time I'm given a solution, it makes things worse.

This better be repairable, 7 years of achievements and data are linked to that profile.

 

I'm getting REALLY annoyed and REALLY upset, its getting to the point where its going to seem like a good idea to break my knuckles on a wall.

Some help that actually works would be much appreciated.

 

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Last updated July 5, 2018 Views 4 Applies to:

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your achievements are showing up on this site though (96144) so you can take some relief that they are backed up somewhere at least. Mine all went and have now come back.

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Yeah....I'm panicking now....people tend to jump on any weakness shown on the internet, but I feel sick about this, I've been playing games pretty much daily since I was about 9. I've hadthis profile since 2005, its like my baby, all the data, all the games, if this can't be fixed...well....just the thought of it not being fixable makes me sick. Are there any other places I can ask for help?

The problem seems to be that 'profiles can't be downloaded'. I want to know why, and I want to know when it will be fixed. All Live services are working, I've checked the page, they all have ticks.

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They will come back! In the other thread on this topic in this forum a representative of xbox support just posted saying the issue is being resolved right now. Try signing out and signing back in again, Your gamerscore is showing up on this site so it is not lost!

http://forums.xbox.com/xbox_forums/xbox_support/f/9/p/221333/1150736.aspx#1150736

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The achievements aren't the problem anymore. The problem is that profile is now gone, and when I try and download it, it says profiles cannot be downloaded right now.

The first code I got along with 'Profiles cannot be downloaded right now' - Code: 8015190E

The one I got after attempting to download my profile after clearing the cache, which was given as a solution to the problem - Code: 80151103

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This is most likely caused by heavy loading due to the amount of profiles being downloaded at the same time. Sit tight for a while and try dowload your profile again.

Good luck!

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I've been trying to get into Chat with Xbox/Microsoft support, but the email that my profile is tied to is blocked, I think itsbeen hacked or something. How would I go about fixing it, I've had a code sent to me, but I'm getting doubtful as to whether I'm ever going to get it. Also, could that been why it it won't download?

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Hey there Defiant!

To unblock your account  you can verify that you own this account by two methods. You can ask Hotmail to send you a verification code by mail to your alternate email ID or SMS it to your mobile number. If your Windows Live ID is being blocked for any reason you are not able to sign in to Xbox LIVE.

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Hey there Defiant - are you able to log into your email account at account.live.com? If so, do you see any messages or notifications?

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No I can't. It tells me to give a mobile number in order to recieve a code to unblock it. I did that over an hour ago. I still haven't recieved the code.

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How do I get the option to verify with an alternate email address? The only option I'm given is the phone number. I've reached the limit so I can't request another.

How is the sign in on this site handled. If thats tied to my address, if I sign out I won't be able to get back in.

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