profile downloading issue

i have recently switch my gamertag from a hotmail email address to a gmail email address,when i did this my xbox prompted me to delete my profile and download again

but all i get from my xbox is..........Sorry,xbox live profiles cant be downloaded right now. try again later.


the thing is i can still accsess and smartglass with my new email but my console wont have it

i have spoken to support and they say my case has been "escalated"

if anyone else has had this problem what was the outcome and how was it rectified?


Question Info

Last updated July 5, 2018 Views 5 Applies to: