i have recently switch my gamertag from a hotmail email address to a gmail email address,when i did this my xbox prompted me to delete my profile and download again
but all i get from my xbox is..........Sorry,xbox live profiles cant be downloaded right now. try again later.
the thing is i can still accsess xbox.com and smartglass with my new email but my console wont have it
i have spoken to support and they say my case has been "escalated"
if anyone else has had this problem what was the outcome and how was it rectified?