Problems with younger brother's account email

Hello,

I was hoping someone could offer some advice on this.

My younger brother has an  XBox Account, for which he has Gold Membership.

Unfortunately he was convinced by his friend to change his email address  on the account to something stupid.

He also forgot the password for it.

The email address is not even a real email address (I'm surprised the system allowed him to use a bogus email address), which is not even a real email service. (He put "jmail.com", instead of "gmail.com"). 

We tried to change the email address attached to the account, but we don't know the password and it won't change without it. 

He does have a hotmail account, which we would like to change it to. Is there any simple way for this to be rectified?

Thanks in advance for any advice supplied.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello, I would suggest contacting Xbox Support on Twitter. They will be quite happy to change your email on the account.

Twitter Handle - @XboxSupport

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Actually, your best bet here would be to contact phone support.  However, I can't guarantee that they'll change the email/password for you.

support.xbox.com/contact-us

Good luck.

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