I cannot find my old post, so I reckon I have to start a new one.
I've been a user & fanboy of Xbox since it's inception. I've been a member of Xbox Live for 10 years now I think. I can't express how disappointed I am with Xbox lately.
I purchased many games through the marketplace and stuff through Zune on Xbox years ago. I can no longer watch the movies & music I once purchased? I even purchased games on the marketplace 3 years ago, but guess what? I cannot play them anymore either. After spending hours on the phone trying to get everything fixed, this is the reply I get via email two weeks later: