I have recently spoken to 2 Xbox live support members about this issue. I have been using the Virgingaming.com website for the past couple of days. my friend introduced me to it and with it being in partnership with Xbox , I thought I would try it out. I put in $30 from 2 separate sources , My own personal debit card and my Fathers PayPal. I was enjoying the experience of having the ability to gamble using Fifa 2013 online lobbies. some games I had against people where fine and I won quite a few. As soon as I started putting money on the line , people began to lag the game and used it as an advantage to beat me and steal my money. I reported this several times to their customer support and they kept sending me an automated email asking for evidence , which of course is obvious I don't have. I don't believe anybody who is gaming online , sits with a recording device whilst in a game. I sent a reply asking if it was possible for me to speak to somebody higher up and maybe they could help me. They have not replied to my email and I feel that I have been scammed and let down. I understand that your team is in partnership with them and I may face being banned for complaining. But they are using Xbox Live as a service , and refusing to help your customers. All I would like to do is either be refunded or at least have someone explain to me as to why this type of treatment is allowed. As a 4 year gold member to Xbox Live I am asking you to please help me and right a wrong and let other gold members know that this can happen. There are several videos on you tube that indicates what I am saying is the truth.
I wouldn't have contacted Microsoft in the first place if Virgingaming , would of helped me and I apologize if this is an inconvenience , but when there is money involved surely higher security measures need to be put in place.