Problems with my Xbox Live connection, unrelated to NAT

Recently, I've noticed something wrong with my connection as I'm playing games such as Black Ops and Trenched. I appear to be 'chugging' or 'jumping' in game, as in, as I move, my movements are choppy. In short, I'm lagging. This never happened before, and I can't figure out why it would happen now. It's not happening when I play PC games, my NAT type is Open, my speedtest shows no major changes aside from a slightly smaller upload speed.

Has anyone else experienced a similar problem? It's near unplayable, and this is very frustrating. I've tried forwarding ports, resetting the router, trying different xboxes in different places around my home, but nothing's worked.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Apart from the download and upload speeds, what does Speedtest report as the ping? 

 Are you wired or wireless? 

If you're wireless, do you get a full connection to the router when you do a connection test?

Are you using the computer at the same time as your 360 for heavy downloading or uploading?

Have you contacted your ISP to see if there are any problems in your area? 

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It might be the game disk, try another game first.

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xbox live has been having alot of trouble lately.. im sure its due to the new xbox comming out.. im sure they are stripping this online for the next..

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Marktr18, no, there' s no change to the LIVE network, and since no console has been formally announced, it 's many months to years away, anyway.

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Ian Bits,  sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:


 
1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then
2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).
3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem/gateway power.
5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.
6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.
7) Plug in and turn on the Xbox.

 

If the problem persists, please send us the info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further.

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