Problems with my XBox Live Account, can't add or delete Payment Cards.

Hi all...

I have a problem with my XBox Live account, when I try to change my Payment Card, I receibe an error message: "Oh, Oh... Eso no debería haber ocurrido." ("Oh, Oh... That should not have happened.").

Can anyone help me please?

Regards.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Have you tried adding/removing payment methods on the console? What, if any, error message/code do you get here? Also, you cannot remove a payment method if it is tied to a current LIVE Gold subscription. You'd need to either wait for it to finish or replace it with another payment method (remember to call phone support to cancel auto renewal if want to wait it out).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for your response... in the Console, I can't add or delete Payment Methods too... but I don't see any Error Number or not be carefull with it...

This night I try again in the console... and if I get an Error Code... I post it in this same post...

Regards...

PD: If I don't login on XBox Live Web... I can see the Account page... but when Login... I have the error mentioned...

Juan Ríos Pizarro VB-Mundo Forum Staff.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm a little confused, if you are not getting any error message or code, how are you unable to do this on the console? Please tell me exactly what happens, as any information here will be helpful. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i got the same error and its he error 8C320008 and i cant remove it!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there MasterGlez!  We'd be happy to help you out with this error you encounter, first make sure to follow the steps in our support document for this specific error, you can look it up in our Xbox error code/status code search! For further help, please create your own thread in this forum! We'll be standing by for that new thread. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.