My son's account has expired and he is now not able to join xbox live. He was part of my gold family account which is in date but his account has expired asking for payment details. I removed him from the family account and then added him to see if this resolved the issue but he is visible in the family page but cannot be added to the gold account at this time. Please help me understand why his account ended and why I cannot addd him? You pay good money for this service and cannot use it when there is a problem, help!