problems loging on to xbox live on my console

i just bought a brand new xbox 360, and every time i try to get into xbox live, it requires a name, email addres, and password, but when i do give those steps, it keeps telling me that the email and password belong to a different gamertag, wich is my computer i can look at and is the correct one, so, any help would be good,,,i talked to an xbox operator and he said it was probably a problem of the system that cant update the gamertag and suggested to just play the games i hade on cd´s soo????

 

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Last updated July 4, 2018 Views 6 Applies to:

Is it possible for you to press the "guide button" the big X button on the middle of your controller and press sign in?

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Use these instructions to download your gamertag to the console - support.xbox.com/.../profile-move-delete

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