Basically, i got migrated my account from Canada to United States on August 15th, 2013. I redeemed 800 msp's on it and changed the gamertag. Then on September 7th on redeemed 1600 msp's. I then tried to change the email on September 9th and it glitched out and gave me a error. I then tried to sign into the account on Xbox.com and it gives me this error: http://puu.sh/53wlM.png
Whenever i try to change my gamer-tag on the dashboard or even check my membership/Xbox Live Gold Subscription it gives me this error also: http://puu.sh/4ULHY.jpg
I contacted a Microsoft employee about it on the phone and the email which was changed on (September 9th) she told me to sign into it. It told me on Xbox.com to create a new profile and she said go ahead and create it. It generated me a random gamer-tag and when i created it, it came with Gold Membership and $20 of currency on it. My thought is, i found the account which glitched out and split up from my main account. Whenever i try to contact a Microsoft agent they say they can't find my main gamer-tag, but can find the random generated one. Please SOMEONE help me i been without my account for a month and 3 weeks and want to get back playing my favorite games. Microsoft Support is 0 help, hopefully you guys can help me. Thanks!