Problem with my account? ERROR: 831188FE

Trying to automatically sign in to XBox Live when switching on the XBox, a pop-up appears asking me if I wish to "Sign in with your email and password?"

Enter my info correctly,

Receive a message

"Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help.

Code: 831188FE"

Had a look around the site given, everything seems in order. My Gold account hasn't expired.

Never had similar issues until tonight.

 

Question Info


Last updated July 4, 2018 Views 452 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

i belive this has something to do with the service alert. Go to xbox.com/servicealerts for more info.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for your suggestion.

Current Status suggests everything is fixed, yet I'm still having the same issue.

Will attempt again tomorrow morning.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Rebooted home network.

Cleared my cache.

Removed all power to the XBox, then rebooted system.

All to no avail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I just had this same error and had never had it before.  My account was in good standing and everything seemed fine.  I did everything you did and it didn't work either.  So I went to system settings and went to network settings, disconnected the internet from there, waited a minute, then connected back to my internet and was able to sign on after that.  Maybe that will help you too, good luck!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You should call up our xbox live customer service. 24/7. 1-800-4MY-XBOX. Thank You! And Have A Nice Day! :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm in the UK. But I'll look up the number here.

Still not working this morning.

@allforlost - Thanks for the tip but it didn't seem to work for me on this occasion.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I think i found the solution. I got my friends hard drive and recovered my account on his hard drive then i had to put in my user name and password. My account worked again, even on my original hard drive. If you can, try this and let me know if it worked for you as well.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

@Somber Sniper - Thanks for your suggestion but after a chat with support I was asked to delete my profile from my XBox. No matter which XBox I try to download my profile to it results in failure, I have a new error code (80151012), but exactly the same issue. Problems with my "Microsoft account".

XBox support said they'd moved my issue to a "higher level" and that "this will just be a walk in the park for the advocacy team so you will be hearing from us in no time."

I'm told they'll email me with news ASAP.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ok. If they give you any more detailed info as to what causes this, please let us know.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Still nothing on the email front. (4 hours)

Attempted multiple connection tests. Deleted all corrupt data from my hard drive. Tried to download my profile without the hard drive inserted. All to no avail.

Also wiped caches, removed updates, reinstalled XBox Live updates (clearly the XBox can connect to the internet, then..)

Still unable to download my profile due to problems with my "Microsoft Account".

Can connect to live.com and sign in to XBox.com no problem. So my XBOX account is all good.

I've seen the error message so many times the fact Microsoft have used the word "Something's" in their error message infuriates me.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.