Problem with Internet connection on X360 Slim.

Hi guys,

First off, just to avoid the sake of repeating myself I'd advise that you read up on the forum post posted below for any background information. I'll fill you in on the new main problem etc. but basically this post explains what issues the problem is creating.

"Consistent problem with my Xbox 360 Slim dashboard": http://forums.xbox.com/xbox_support/xbox_360_support/f/7/t/2043760.aspx

Now, onto business. To put it the short way, the Internet on my Xbox 360 Slim isn't working properly. To put it the more detailed way, the Internet on my Xbox 360 Slim isn't working properly, but the Internet connection (wired or wireless) on every other device in the house works fine, with very minimal lag or overall connection issues whatsoever. As a result this is affecting, of course, my online connection to pretty much anything and everything. Online games, online apps, party/game chat... even my Dashboard is having a hard time loading due to this unstable connection. Quite frankly I don't understand why the Internet on the Xbox just suddenly stops working properly, because that's pretty much what happened. One day it was working fine, and the next day it just started slugging around without any warning. Only problem is I can't see the trail the slug is leaving behind, so I have no idea as to why this is happening or how to fix it.

I've read up online in several places and tried a multitude of things. I've cleared my system cache at least 10 times, removed 3/4 of old friends that I don't really do much with anymore, removed some DLC games I'd gotten off of the XBL Store, and I've even switched the Ethernet cables. None of which have made any positive impact whatsoever. And top of that, it seems to be getting worse. I can barely even join parties anymore as it just keeps lagging me out, and I often get random disconnects when I least expect them.

...should I go on? I think I've made my point, haha. Ultimately I've tried a multitude of things and the problem seems to just be getting worse. And the annoying part is is that sometimes it works fine, and then it stops, then it sort of works... It's like a compass that can't figure out which way is North.

There is one thing I did notice, however, only just last night. The console itself seems to get rather hot on the fan section, but not hot enough for it to overheat. In saying that, however, the console has frozen a couple of times ever since it started being sluggish, but that's mainly been from me trying to download updates or profiles and cancelling them, or trying to multitask the console before it's even finished doing one thing. I figured that for those reasons the Xbox was just freezing mainly because of the unstable Internet connection, so downloading updates would be an issue to start with as it would start it, then cancel due to a disconnect, then try to start it again bla bla bla... But considering the console is considerably hot it might be a possible symptom, even though when the console does work it works with minimal issues whatsoever (apart from the Internet connection, of course...). I did take it apart last night to clean out the dust it catches (don't worry, the warranty was already voided and I'm not that eager for a professional fix...) in case that might be why it was heating up, but it's still getting quite hot today. I thought fans were supposed to cool things, not heat them. :l

But anyway. that's about what's going on here, and I'm desperate for a solution as it's racking my brain as to why the console isn't working properly, but everything else is. I should re-note that it is a pre-owned console, but I've owned it for about 3 years now and had no issues like this up until now, so I dunno. Sorry for the long-vented post, but I figure you'll need all the info you can get to unlock this dark mystery... ()._.)

 

Question Info


Last updated July 4, 2018 Views 21 Applies to:

Hey Cjhrjone!

Before we get started, please provide the following information so we can narrow this issue down!

  • What Country/State/Province do you live in?:
  • Modem brand & model number:
  • Router brand & model number:
  • How many consoles do you have connected to this router?:
  • Wired or wireless (for each console):
  • If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?:
  • Things you have tried:
  • Do you have a NAT error? If so, what is your NAT type?:
  • Is UPnP Enabled?:
  • Any Error Codes you encounter:
  • Who is your ISP(Internet Service Provider)?:
  • Results from the Detailed Network Statistics (Located in Network Settings)

I know that's a lot of stuff, but knowing all of that will help us a lot! :)

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Hi Mister Beep,

I don't know if I have all the answers to those questions, but I'll try my best to answer what I can. The questions are answered in order from which they've been asked.

  • Melbourne, Victoria, Australia
  • D-Link, but I don't know the model number. The name of the network is D-Link DSL-2900AL - don't know if that's the model number though.
  • D-Link DSL-2900AL Viper Dual Band AC1900 Modem Router. Don't know if the model number is in there or not - if it isn't then I don't know it, I'm afraid. haha
  • If you're referring to Xbox consoles, there's a minimum of two consoles connected at any given time, and a maximum of three (two Xbox Ones and Xbox 360 S). If you're referring to devices in general, there's around about 14 if not a couple more (we have a family of four and we own at least 2-4 devices each, plus my father has this complex network thing set up, so a lot of connections need to be made there). Not all of them are actively used though.
  • I'm starting to think you're just referring to consoles, but that above info might still be useful for you. Both my Xbox One and 360 S are connected through cable that is fed through an Ethernet hub (like a USB hub), but there's only two Ethernet cables coming out and being used. My brother's One is also connected through direct cable.
  • No wireless as mentioned above.
  • Clearing the system cache, deleting games and other miscellaneous unneeded files, managing friends list, testing network connections, using different Ethernet cables, restarting the Xbox, cleaning out the inside of the Xbox in case a buildup of dust was interfering somehow (partially did this due to the overheating console as well) - didn't notice anything out of place or different when I was peeping. Don't worry, the warranty was already voided (probably cause it's pre-owned, because I never opened it up before two days ago, nor do I remember seeing that sticker when I bought it) and I'm not intent on getting it professionally fixed anytime soon, and I even disconnected a few other devices to try and speed it up. Little to no effect.
  • No NAT errors to my knowledge.
  • No idea, but I'd assume it is if I was able to play online prior to last week, as well as on my other devices/consoles.
  • There were some error codes that occasionally popped up whenever I failed to connect, but I never wrote them down. I'll be sure to memorize them next time they pop up, and if they do.
  • ISP is Telstra, I believe.
  • Network: Connected. Internet: Connected (after 5 seconds). Latency: 243 ms. Packet loss: 0%. Upload speed: 0.25 Mbps (I can see where the problem is). Download speed: 9.53 Mbps.

That's all I can provide at this time. I'll keep you updated when and if I get one of those error codes, but basically it was the type of code that said "There's either a problem with your Internet connection or our servers. You can still play games with people, go into party chat ... (etc.)", but ironically it just disconnects me anyway. Hope this helps.

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Greetings!
[quote user="Cjhrjone"]The console itself seems to get rather hot on the fan section, but not hot enough for it to overheat. In saying that, however, the console has frozen a couple of times ever since it started being sluggish[/quote]Are you able to replicate this behaviour by having the Ethernet cable unplugged from the Ethernet port on your Xbox 360? I just want to see if this behaviour can be replicated on this console without any connectivity to Xbox Live.

Also, ensure that your console doesn't have wireless settings configured, so it doesn't adapt to your WLAN.

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taidara,

I ran the tests as you suggested, and noticed no significant changes in heating. However, the overall heat during the tests had declined. It was still noticeably warm, but not hot to the touch. I think maybe it was just a hot day when I had felt it, thus my assumption for it overheating. But even so, shouldn't the fan be cooling down the system? Not keeping it warm?

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I ran the Detailed Network Statistics tests again tonight on both my 360 and my One, and again it was clear that the 360 is the problem. First time I ran it I got these results:

  • Download speed on the One is 12.75mbps
  • Upload speed on the One is 0.82mbps
  • Download speed on the 360 is 0.56mbps
  • Upload speed on the 360 is 0.21mbps

Since the last test the 360's statistics have significantly dropped, however I ran the same test on the 360 multiple times afterwards and both speeds dramatically increased and decreased. Like I said, it's like a compass that can't figure out which way is North. During one of the readings the Packet Loss showed 2%. Don't know whether that's of any significance but it's the first time I saw an increase in packet loss (whatever it actually is), so I figured I should note it down.

Please can someone come up with something that actually works? Or at least sounds like it does? I'd rather not sit here waiting around to do nothing when I know it's a fixable problem. Thanks.

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You mentioned earlier some error codes. The next time any of these error codes shows up, be sure to take a note and post it up here so we can have a better look at it.

If it's possible, try connect your console with wireless, or bypass the "hub" (if this is truly a hub) with a wired solution directly into the D-Link DSL-2900AL gateway.

Is the "hub" actually a switch which you refer to as a hub? Hubs are in this day and age considered as a legacy device in a network topology.

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Don't think it's possible to connect it directly to the D-Link gateway, but if you're referring to plugging it directly into the wall rather than through the hub then I already tried that last night, with not much of an effect.

The hub I'm thinking of is pretty much the same as a USB hub. Like with a USB hub you have the main USB cable connected to your computer, and several other USB inputs plugged into it to provide more space for external hard drives, wireless mouses, etc... I call it a "hub" because it pretty much does exactly the same thing, except the Ethernet is plugged directly into the wall with a maximum of I think four other Ethernet cables feeding off of it (I only use two) - to save me switching between cables if I use more than one device at a time. Haven't tried wireless though, might do that today.

I'll keep you posted on the error codes.

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I haven't yet gotten an error code when trying to connect to Xbox Live, but I decided to test my general connection by playing Destiny (which requires a consistent Internet connection so I figured it was worth testing it on that). Turns out there was a 170MB update, which still worked for me because I could see whether it downloaded properly or not. So after about three times of trying to get it to work (the first two times the progress bar didn't do anything), on the third try it started downloading very slowly. Just when it was about to finish, however, I get this:

"Update Failed: Can't download the update ...

Status Code: 4451 - 0000 - D080 - 0200 - 8007 - 2751"

Now as I said that is an error code for a failed game update, not a failed connection to XBL, but it's still a code all the same so maybe you can get something out of it.

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What about if you try connect your console with wireless instead of Ethernet. Same situation?

Can you try a step where you have your consoles hard drive safely and completely removed and instead use a USB flash drive, configured for use with the Xbox 360. As follows: support.xbox.com/.../usb-flash-drive

Let me know if you are able to properly download and install the system OS onto your flash drive.

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Hmm... I'm starting to think my Father may have messed with the way the router distributes the Internet between all connected devices, and my Xbox in particular was badly affected. I do recall having some major lag spikes prior to the connection issues that left me unable to do anything, and that was to do my him downloading stuff and changing the settings etc...

I say this because my Internet did fart the other day for a good few minutes, and he wasn't home. Typically my brother tries to alter the Internet's settings so that he can get more play time or whatever (we're on like a curfew.. so say 3PM it turns on and 10PM it turns off), and I think that whatever he did may have reset or altered the way the router distributes the Internet. I didn't pay much attention to it at the time, but when I went to connect my Xbox to the Wi-Fi as you suggested, and collected the Network Statistics, it showed a significant improvement in the upload/download speed. Download speed wasn't great - only about ~3Mbps - but the upload speed went up to around 0.68Mbps, and hovered around that 0.60 mark the other four times I ran the test (in other words, it looked like the compass was finding where North was again).

So out of curiosity I ran the same test on the cable connection and what do you know? Hovering around 0.65Mbps each time was the upload speed - far better than 0.2-whatever. The download speed was also huge - around 15Mbps each time. I'm yet to test how the connection interacts with online features other than the network tests, but this is a promising improvement. Let's not jump up and down yet, however... My trust issues are very low after this whole malarkey, so I'll keep you posted on any changes.

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