Problem with Games for Windows Live account

Hi,

I have problem with my Games for Windows Live account. When I try to login to my account in GamesforWindows Marketplace I see my avatar in upper right corner but in "Marketplace" (Rynek usług in Polish) I see connection problem. Same when I try to login to my account in Windows 8 to Xbox application I get error message. When I try to login in web browser I could change my avatar (when I click picture in upper right corner) but when I click "My account" (Moje konto) I get:

O nie... to nie powinno było się zdarzyć.

Wydaje się, że wystąpił błąd w systemie.

date: 2013-03-28 09:37:51
code: 31215CCDD3C627F
s: SbuKpV5jmgDqoJ5D5tfMNw==
id: 10a7f73d-73f6-402b-8e1f-2dc47a88cb78
req: 544eb0a9-8666-41f2-b09d-8581d155d148

I chat to support but they can't get information from my gamertag. I call to support in Poland and they can't help me too (they can't find my account in the system).Then I went to http://answers.microsoft.com and asked for help for my Windows Account:

http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/problem-with-games-for-windows-live-account/729be612-07c8-4668-8196-d641219d6ae4

But they sugested to find help here. There is any possibility to use my Games for Windows - Live account???
Please help,
lordo4
 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hello lordo 4,

Try following those steps :

.

Delete your profile, clear your cache 3 times, I know it may sound silly but please do it 3 times, and then download your profile.

.

Delete Profile Safely:

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Clear System Cache , don't forget to do it 3 times!:

Go to Settings, and then select System.

Select Storage.

Highlight Hard Drive, and press Y

Select Clear Cache, and press Yes.

.

Download Profile:

Push the middle button on your xbox 360 controller.

Select Download Profile.

Alessio

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Hi Violin Spider,

I think it's a good idea but... I'm PC gamer, I don't have Xbox. I use Games for Windows Live account now called Xbox live.

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I have the same Problem. I can't register with Gamertag RacketyPick91 into Win Live ID Log In for PC-Version GTA IV. I paid the disc, so i want to play. plz help me. thx

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Hmm, are your accounts set to the proper region?  (Like, did you create it in another country?)  Let's also try hitting up the GFWL Forums, they've got a lot of great experts there too! forums.xbox.com/.../default.aspx

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Maybe my account is set to wrong region but now I can't change it because I get error message I wrote in the first post. I also try with GFWL Forum:

forums.xbox.com/.../522627.aspx

but I don't have any answer from 03-28-2013. Maybe You can catch someone from GFWL support to help me.

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Update win live. Now. Log In Failure: 80048821

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Proofs: Microsoft Accounts now require 'proof' data, to allow you to 'prove' who you are using 'Two-Factor Verification'. This is wise, given that off-the-shelf hardware and easily found open source software can crack passwords in very little time (see http://arstechnica.com/security/2012/12/25-gpu-cluster-cracks-every-standard-windows-password-in-6-hours/ ).

 

So, since Microsoft is security minded and protects your account data, they added proofs to secure your account. And, since Xbox LIVE accounts are built on top of Microsoft Account security, that applies to gamers like you and me. Proofs can include:

 

1) A phone # (preferably a cell # to text you a message - very convenient when away from home)
2) An alternate email address (which can be used to send a password reset confirmation to)
3) A 'Trusted PC' (requires Windows Vista or later + the free Microsoft Windows Live Essentials app)
4) A Security Question and Secret Answer

 
 
If you don't have these filled in, you will be required to do to, so visiting http://account.live.com/ and clicking on Edit security info is a good idea. http://answers.microsoft.com/en-us/windowslive/forum/liveid-wlsecurity/two-factor-authentication-tfa-what-is-a-microsoft/79321863-cf01-44f3-a181-87f531c5129e

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Hi Vibroplex,

but it is everything ok with my Microsoft Account. I have two e-mails address, phone number, two trusted PC's, and security question set. My Windows Account was checked and support didn't find anything wrong with it. Only my Games for Windows Live (Xbox live) account don't work properly. Any ideas ?

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OK, I machine-translated that error message, and have a better idea about the problem.  That particular message occurs when a finance problem is found; the website goes into a tizzy and has an attack of the vapors.

 

Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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Hi, I checked all my payment acct (I don't have any ;) ) and I think there is a problem with my gamers tag (from GTA IV with I bought in Poland 4 year ago and then I created my Games for Windows Live account). I don't use my Games for Windows live account till now (I don't play GTA IV online) but I wanted connect my Windows 8 with my Games for Windows Live (Xbox Live) account. I Request A Call but today there is a big technical problem with xbox. I try on Tuesday ;)

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