problem with connection

I am trying to sign on to xbox live for the first time. There is a problem with the connection. It sees my network but wont let me connect to the internet during the test xbox live connection

 

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Last updated July 4, 2018 Views 4 Applies to:

can you be a bit more specific such as what is the internet provider you use? BT? Virgin Media? Belkin? Sky?

It could also be the UPnP try disabling/enabling it and see if it works!  If it doesn't work enabled please make sure its disable!

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Hello.Have you tried to reset your modem/router?? Then try again? Here is a little helpful link...>>>support.xbox.com/.../cant-connect-to-xbox-live-solution

Good luck hope this helps you out.So you can get up and gaming.

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