I'm changing the WLID associated with my gamertag, so I made a hotmail account. I triple checked to make sure that all of the passwords I had written down in front of me were correct. I signed in to my original WLID. Then I put in the info for the new WLID. During step 7 where it asks you if you are sure you want to do it and that the MS points will go over to your new account, I get an error message that says either the email account or password is incorrect and they ARE correct. I have entered them and re-entered them multiple times and even waited 24 hours and tried again and still got the same message. Can someone please help.