problem with a child account

Has this problem been fixed? No one has been posting but my son still cant log in. Am now getting very frustrated.

 

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Last updated July 4, 2018 Views 0 Applies to:

mine has too. now they cant log into live without it sending a message that a parent needs to login ?

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Mine too. I even sent a pm over a week ago to a level 5 who was allegedly helping sort this out but not a peep from bthem. Way to go MS.

Xbox 360 for sale, complete with shyte MS support and zero customer service. If you want frustrated and unhappy children then xbox is the way to go.

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yep same problem, have to go to xbox.com but have to pay 50p? no way microsoft.

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New Xbox 360, I can log in, my son can't. Getting Message saying he has to log in, then I must log in but it only goes in a forever loop with nothing solved. What's going on MS????????????

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Have same problem.  Logged with Xbox suppot.  due answer within 24-48 hours.

4 days later now answer.

what do we need to do to escalate?

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I've been trying to get this resolved for a month now with multiple calls to support, and spending many, many hours repeating the same process. Was originally promised it would be resolved within 48 hours, but still experiencing the problem almost a month later. Supposedly my case has been escalated - this is beyond frustrating.

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Hi all

It's been couple of weeks for me too ! I get told to sign in as parent then told my name and age are missing so can't log in !!! Paying £40 for a child's account I can't use !

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I am having exactly the same problems.  My son is unable to log into his account.  He is told to log into xbox.com and when he does i have to log in.  I'm told that i need to create his account (although he has had one since september) and that they will charge 50cents.  I try to do this and get an error message saying my account is missing either my name or date of birth which it is not.  I have spent an afternoon and this evening just trying to get in touch with support with no joy whatsoever!

Has anyone actually had this problem resolved?

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