Problem using PayPal as a payment option.

Hi, I was using paypal as a payment option until today when something happen and I can't acess it. The first thing I did was remove PayPal option and try to add again. But when I press "Pay with PayPal" apears the following mensage:

Unable to complete your request

We cannot complete your request now, please try again later. 

Message 40001"

What can I do to solve this problem and use Paypal as a payment's method?

Thank you.

 

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Last updated July 5, 2018 Views 6 Applies to:

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Was this on the console or Xbox.com? Have you tried on both?

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I tried on both. Last week I use Paypal to buy a game. And Sunday, I tried to buy microsoft point but something went wrong. So I remove Paypal as a payment option and tried to sign it again, but I got that error message.

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Was the error message you described above from the console or Xbox.com?

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It apears at xbox.com

I can't sign paypal from the console, it says that I have to sign in at www.xbox.com/paypal.

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Can you provide me a screenshot of the error you are getting? Thanks!

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i am having the same problem here is a picture of the error message

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I have the same problem when attempting to add a paypal account.

Here is the screenshot

[View:http://i.imgur.com/Va2zu.jpg]

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Same problem, does anyone resolved it ?

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Support?

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Yep, same here. I tried to sign up for a Family account using Paypal and all I get is an Oh oh, that shouldn't have happened message. Deleted paypal details and re-added and still doesn't work. Can't ring support because they don't do paypal.

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