Problem updating Xbox Live

Modem Brand and Model Number: Netgear CG3100 (built in wireless modem/router)
Router Brand and Model Number: Have none.
Wired or Wireless connection: Wired
Update Error Message: Update Failed - Can't process the update. If the problem persists, go to

Update Error Code (6 sets of 4 digits/letters each): 3143-3F54-1380-2203-C000-0001
What you've tried: I've even tried to update via USB device and i still get an error message C000 - 0001 on the end, and can read on some forums that my console may be banned or something? I've never even used live other than updates. I've also called the support and they directed me here.


Question Info

Last updated July 4, 2018 Views 0 Applies to:



This error occurs if your console has been tampered with or modified. Your console has been banned from Xbox LIVE and can no longer connect to Xbox LIVE, install software updates, or play new games that require a console software update. Learn about Xbox LIVE console bans.

Note Xbox Support cannot undo an Xbox LIVE suspension for a console.

For more information about account suspensions and console bans, visit theXbox Forums. Members of the Xbox LIVE Enforcement Team monitor this forum and can tell you why your account or console was suspended or banned.

Physically disconnect your network cable or remove your Xbox 360 Wireless Network Adapter from the console.

You can use the following steps to turn off the automatic sign-in so that you can play games offline. To turn off auto sign-in:

  1. Restart your console.
  2. Select No if you are prompted to update your console software.
  3. Press the Guide button on your controller.
  4. Go to Settings, and then select Profile.
  5. Select Sign-in Preferences.
  6. Set Profile Auto Sign-in to Off.
  7. Press B on your controller to return to the Xbox Dashboard.

Your console can now play your existing games offline. Any future attempts to sign into Xbox LIVE or update your console software will result in an error.

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