problem to conect xbox live

Hello my profile does not connect any more in live Xbox and still the message 80151011

I have to empty the mask delete  and put back(handed) the profile via usb always the problemme thank you for giving me the solution

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi black ops 7593,

                                 According to the error code lookup located at support.xbox.com/.../error-code-lookup it suggests there could be an issue with your profile.

Tryout the following solutions below.

Problem

You see the following error message and code when you try to sign in to Xbox LIVE:

Sorry, Xbox LIVE profiles can't be downloaded at the moment. Please try again later. 
Status code 80151011

This may indicate a problem with your profile.

Solutions
Solution 1: Did you recently sign up for two-step verification?

If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.

You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

  1. Sign in to your Microsoft account.
  2. Under Password and security info, tap or click Edit security info
    If you're prompted for a security proof, enter it and tap or click Submit.
  3. Under App passwords, tap or click Create a new app password
    A new app password is generated and appears on your screen.
  4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online. 
    After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

Solution 2: Verify your Microsoft Account security information

Follow these steps:

  1. Visit Microsoft Account. If you have forgotten your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternative email address and Security question information.
  4. Sign out of your Microsoft Account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 3: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 4: Move and then re-download your Xbox LIVE profile

Note If you want to use a USB memory stick or a USB hard drive to complete these steps, you must format the USB memory stick or USB hard drive for Xbox storage. (See USB memory stick support for Xbox 360.)

  1. Move your profile to a USB memory stick or USB hard drive. To do this, follow these steps:
    1. Plug the USB memory stick into your console.
    2. Go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to. 
      Note A Memory Unit can be a USB memory stick, a USB hard drive or the Xbox 360 Hard Drive. Make sure that you move the profile to a USB memory stick or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Re-download your profile. For information, see Download, move or delete your Xbox LIVE profile.

Solution 5: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 6: Delete and then re-download system updates

To delete and then re-download the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. If necessary, follow the steps in the Move and then re-download your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
  2. Press the Guide button and then select Xbox Home.
  3. Select settings and then System.
  4. Select Storage.
  5. Highlight your storage device (but do not press A to select it).
  6. Press the following buttons:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  7. On the Delete System Update screen, select Yes.
  8. After your Xbox console restarts, select OK to download and install the system update.
  9. After the system update has installed, re-download your Xbox LIVE profile and try to sign in to Xbox LIVE.
Regards
BoA

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I have reset  the password

erase the profil

Clear System Cache.

Delete System Update

Delete and then re-download system updates

The probleme is similar

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As these steps have not resolved your problem then can you contact Xbox Support on their twitter account:

twitter.com/xboxsupport

@XboxSupport

They will be able to pursue this issue further for you through to its resolution.

Regards

BoA

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Hi black ops!
Follow the instruction steps up front and in given order and let us know how that goes and we'll take it from there.


*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download your profile instead of your Microsoft account password. Here's how! 

*This is used for when you have the two-step verification turned on/enabled.

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With your security proofs being updated, let's focus on the next steps and in given order: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Please let us know how that goes and we'll work from there.

 

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