Hi there, I hope someone can help
I recently bought an xbox one (having not had any previous consoles), and it came with a code for a 14 day trial for xbox live gold. I went through the process of redeeming the free trial via the xbox website, and it said it was successful.
However, I now have no record appearing anywhere confirming that I now have access to xbox live gold, and when I'm on my xbox the only prompts are to buy a subscription.
Can anyone advise if there is an issue with these trials, or if there is somewhere else I should go/contact (I've tried the FAQ type info on the xbox site, but it hasn't helped so far)?
Any help would be appreciated.