Problem promoting child account to adult account.

 I've been trying to download and buy apps on my windows phone, but an error message appeared saying that I had a child account.
I know I'm far from being the first to have this problem, but I have followed the instructions on the support. My date of birth has never been changed since I created my windows live account 9 years ago.

  Problem is, when I click on "my account" to try and promote it, this message appears :

date: 09/04/2013 18:24:26
code: 3AAA05B0EB6C54F
s: RjD9Y4pxYNq+StngY2RxYA==
id: 9b230609-3c7e-47b5-877b-d47e053fd478
req: 2158b1b7-8090-4cc7-b984-5e3489ae710a

I can't figure out another way to hope to solve this problem. I have tried to change my account's settings but in order to do so, I have to agree with the new terms of use, which I can't because it asks for a parent to log into his account (and my parents do not have a live account).
I've also tried to sign in directly on Zune...but unfortunately it also asks my to agree with the new terms of use.

I hope I was clear account is French by the way. 

Please help me... 


Discussion Info

Last updated July 4, 2018 Views 6 Applies to:

to promote an account you have to put credit card information / paymet information in. Yes its stupid, No as yet I don't know any other way round it.