problem logging on to xbox live account

starting last night i tried to sign in to online and a error came up saying your parents microsoft account isnt valid. your parent needs to choose a different account to manage your xbox profile. i have never had this problem out all the years iv been online. does anyone know what this means?

 

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Last updated July 4, 2018 Views 7 Applies to:

Are you able to login to Xbox.com with the parent account?

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yes i am

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may be connected to the issue with "child" accounts that has been ongoing for a few weeks. Basically an update seems to have reset the region on a lot of child accounts to US meaning the UK parent account isn't able to manage it. There are other posts about this. Suggest you contact MS Support and get them to reset your account region.

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What I'd try before contacting support is logging in to the parental account on Account.Live.com and verify all personal information is present on the account and is filled out Name, Address, Phone, and DoB. Also Under security information i'd check you have have 2 verified proofs present and setup two step verification once setup turn it off this fixes other issues with logging in on the account.

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