Problem downloading latest update.

I got home from work and booted up the xbone.  was greeted by a console update screen and started it.  It went through the whole download process and restarted.  now it's stuck on the green startup screen with "xbox one" in the middle and the 3 little dots beneath.  I've tried power cycling the console and it doesn't work.  anyone else having this issue?

 

Question Info


Last updated October 14, 2018 Views 246 Applies to:
Answer

Hey guys! To minimize confusion because troubleshooting may be different for preview updates than regular versions, you'll want to post this, and everything else preview related in the preview forums (forums.xbox.com/.../default.aspx). This will also ensure that the proper team sees your post and can help you out. Also, make sure you look at the list of known issues to see if there is a workaround.

If you haven't already, be sure to report any issues via the preview app on your console (if you can), so that all relevant data gets reported to Microsoft.

As for getting stuck on the green screen, you'll want to let it sit there for up to 20 minutes because that screen means your console is updating still, but it does get hung up sometimes. If it does, hold the Xbox logo on the front of the console for 10 seconds until it powers down and unplug the power cord from the back for 5 minutes. If that still doesn't get you past the green screen, you may have to do a factory reset.

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