Problem connecting to xbox live

When ever i go to a party chat or An online based game i get disconnected in 2-5 mins, then i have to wait a few mins to get connected again and then ill get disconnected again as i do the one of the prev. followings..Internets fine, it works fine on pc and laptop its just the xbox live problem.It worked good when i first got it then it started to do this ill have had it going on 3 months in a few more weeks.

What Country/State/Province do you live in? USA/Georgia
Modem brand & model number: Motorola surfboard SB5102
Router brand & model number: Cisco Linksys E900
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal
Things you have tried: Port,Default reset, and others that i cant think of atm.
Is UPnP Enabled? Yes/no/Unknown Yes
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter: sometimes servicealert
Who is your ISP(Internet Service Provider)? Kingsland Cable
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0600 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
ID: FFFF - FFFF
L: 801C - 274C
Q: 8007 - 0435
T: Wireless
D: 209.55.24.10 , 209.55.27.13
S: WP22
C: 6

 

Question Info


Last updated July 4, 2018 Views 23 Applies to:

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.

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Hey there Ludu,

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I am by no means a Tech expert - I know just enough to get myself in trouble- but to me that almost sounds like a conflict between your Xbox and other devices you have attached to the network.

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Have you tried going intot he router's settings manually and setting up a static IP address for your Xbox? That's at least worth a shot.

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Thnx Vibroplex i have tried that multiple times and it doesnt help.

Wildmn34 same here no tech expert i have tried it not sure if i did it right, also i was told by microsoft support that doing that wasnt a good idea.

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1) I suggest that you ensure that your router has the latest firmware update.

2) As a test and if possible, and if you haven't tried this yet, may I suggest that you try connecting your xbox to your router via an ethernet cable and test the system. If you try this, or have tried this please report back if you get disconnected in the same manner while using an ethernet cable as when using wireless.

Cheers and good luck.

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i should have latest update will double check, and as for the ethernet cable it will do the same as if it was wireless.

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Here is a link to the downloads, you will need your model number - having said that, your router may well have an update link in the admin interface:

homesupport.cisco.com/.../E900

Here is a link that might be helpful for connecting your router to an xbox:

www6.nohold.net/.../ukp.aspx

You may want to try the Cisco Live Chat option from here sir (left side, towrds the bottom of the page:

homesupport.cisco.com/.../E900

Cheers and good luck Ludu52.

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I had this problem with a gateway before, it was because it didn't support xbox live. Try everything you can but this sounds like you need a different modem/router.

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Perhaps this may help, from the above link to Cisco/ connecting to xbox in my previous post:

"Setting the modem to full bridge mode

If your Internet Service Provider (ISP) is DSL or Satellite, it is necessary to set your modem to full bridge mode so that your router will be able to handle all of your Internet traffic and to avoid conflicts with your ports.  It is best that you contact your ISP for assistance.

NOTE:  Cable modems do not need to be set to bridge mode."

Cheers

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