My sons existing Xbox Live Gold account has lapsed. I have recently purchased the Gold family pack with the thought in mind to add my son to this when his subscription ended.
Now it has lapsed, I recovered his gamertag onto my xbox containing the primary family licence.
I went to add member to gold family pack and selected his profile.
I input his email and password correctly which took me to a screen explaing that I would be in control of his account etc.
I selected accept and I got an error message stating 'can't sign in using your Microsoft account. Please try again. If the problem continues,go to https://account.live.com'
I promptly did this and can sign into his Microsoft account through my laptop. So I am confused as to why I am getting this message through the xbox.
All connections have been checked so i know it is getting a signal from the router as I can go online.
Is there something I am doing wrong, could it be a setting issue etc.
Please can somebody offer some advice and help.