Privacy help

Ok not sure if this is the right place to ask so here goes my son got the new xbox one smart glass app and when he clicks on his friends to send messages it comes up with a message saying about his privacy settings and won't let him do anything. He is 23 and all his setting are set as they should be no family settings anything like that can anyone help me please.
 

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Last updated July 4, 2018 Views 2 Applies to: