Privacy and online seetings

I have an adult account and was trying to download the Diablo III demo but got an error that my account was not permitted to download content of this rating. I have tried adjusting my privacy and online settings to allow everything but in order to save the changes i need to enter a password to my parents email that no longer exists and i was unaware that it was tied to my account. Any ideas?

Thanks

 

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Last updated July 25, 2018 Views 6 Applies to:

are u part of the family pack?

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no

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Hello Haloman,

Sorry to hear you haven't been able to play Diablo III. Let's see if we can get this working.

Are you sure you are on an adult account? Give these steps a shot just to make sure.

  • Sign in to Xbox Live by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account.

 
Let us know how that goes, and we can work from there.  

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